Gunite, Fiberglass, Vinyl: Whats The Difference. Fast and easy online application. Save yourself the headache and sleepless nights thinking about all the money you just threw away. Then the team will create a comprehensive design that is uniquely you. Building a pool can add value to your home. "So I put a picture [of a pool] on my computer," said Michael. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. We ask that you be patient as we work thru the repairs you have requested. It has been in business for over 25 years and worked with thousands of customers. The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. He helped us get exactly what we wanted while staying in our budget. This profile has not been claimed by the company. Yelp users havent asked any questions yet about Premier Pools and Spas. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. A link has directed you to this review. The pool is not complete as of today 8.3.22. We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". Just finish! Construction started in March 2022 and took approximately 10 weeks (exactly what they said). Weve transformed simple backyards, into private paradises. Consumers want to see how a business took care of business. PPAS does not stand behind the sub contractors that they hire. Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. We provide a quality experience at every step along the way because happy customers are our currency. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! "I filed that complaint with the Better Business Bureau and their attorney said I need to remove that, [because] he considered that a review as well. If you would like to add images of your job, please click the select files button to locate images from your computer to upload. So the next step was selecting the materials. Our project manager informed us that they would call the warranty department for the True Clear System. That resulted in no one showing up for SIX WEEKS!!! The pool was to be complete April 2022. Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. Consumer complaints Your call will always be answered by a live, knowledgeable . Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. We are now sitting at day 10 with a completed pool but does it work? Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. I was told the items would be completed by 11/18, the items below were not. We contracted to have them build us a pool with a contract date of 06/2020. Then the excitement begins! The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. It was AWFUL! They do not communicate and value customers. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. Fast and easy online application. Its been the worst experience that I have ever had with a company. Worked with me and resolved the problem. Pools and spas have been hot-ticket items for the last couple of years. My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. They don't communicate with me. Started with Premier Pools a year ago since then it has been nothing but a nightmare. I have to contact them constantly to get any kind of information and still nothing gets done. Our goal is to give you one-on-one, personalized service. Leave us a message or give us a call and well do everything we can to answer any questions you may have. Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. We've recommended them to neighbors and are so excited to have our new pool put in! Rates may vary based on location, credit score, and loan amount. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. No one showed up and no contact from PPAS since then. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. Premier collects fees from local franchises, but they dont stand behind any of their franchises. You do not have access to www.poolspanews.com. Back Most Popular Projects. Buying a pool is a big decision for your family. A Premier Pools and Spas expert is available to answer your questions. Since 1999, Pearland Pools has been making dreams come true. Click HERE to watch our new show Passion For Splashin! Gunite, Fiberglass, Vinyl: Whats The Difference. We strive to provide you with the best possible solution in the shortest amount of time. Pool plans were completed by 3/18. Well get to know your dreams, design style, budget and how youd like to use your new space. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. Premier Pools and Spas have over 25 years of pool-building expertise. International Association of Better Business Bureaus. Unsubscribe easily. 9 total complaints in the last. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. They did not come back to clean up any mess they had left. the last one is being repaired. *** and **** dismissed this and did not get the drain field inspected for damge. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. The Gunite is so thin on the pole. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. The pool is still not complete as of now. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. We'll get to know your dreams . All the crews are there today to fix all her issues. Nationwide: View ourLocations Mapto find a builder near you and start building the pool of your dreams. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. Can he perhaps provide a contract? They started at 3:30 and ended at 8:30 pm. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Well guide you through the process. Premier Pools and Spas have over 25 years of pool-building expertise. I'm tired of the excuses and I'm tired of waiting. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. Start a Project View Popular Projects. We value your privacy. Great experience with a great company. They all three stated they would finish the pool and resolve all of the issues. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. Fast and easy online application. He was a pleasure to work with; and always honest and respectful. I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. All Rights Reserved. The site owner may have set restrictions that prevent you from accessing the site. Cameron was a great asset to us! The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. Our content is intended to be used for general information purposes only. The disorganization and lack of accountability is mind blowing. We were really pleased with how quickly it was done! Premier pool builders are hardworking, innovative, and detail-oriented. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. We also have a issue with the pool overflow draining. Premier Pools and Spas is a joke of a company. Services Offered by Premier Pools & Spas. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. Request a FREE quote HERE or call us at (855) 212-2210. I would use Premier again and am very pleased with our final product. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. . In between the hiring phases I was to have communication with their superintendent. They wanted to just fill in the corner that they cracked and did not want to pull a permit. ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. Like why? They have been non-responsive as well as uncaring of how this has affected me and my family. Cloudflare is currently unable to resolve your requested domain. I'm very happy now! I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . BBB is here to help. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. Extras: Premier Pools and Spas offers plenty. Design Your Pool REQUEST A FREE QUOTE About Premier I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. We've transformed simple backyards, into private paradises. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. The area drains fine, however, their construction crew never shows up. Obviously, this hasn't happened at all. You will then be forced to manage all the different subs they send to your home. did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. Be the first one to find this review helpful. Pending items listed below. On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. Thats our commitment to you. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! From the first scoop of dirt to the filling of the crisp water. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. We've reconnected with Premier this year, and I gotta admit. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. They keep saying that's normal.ummm..don't think it is. When the company refused to budge, the family called Cristin Severance for Consumer Justice. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Our pool remodel project was made much easier for us by Aaron Temme. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. Original Review: I have a terrible experience with this company. Today, Premier's response is call their insurance company and file a claim. Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. They do not return calls, voicemails or emails. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. 5 complaints closed in the last 12 months. When can I expect them to be done? March 28, 2018 / 10:00 PM Their biggest complaint -- the installation of the cap for the edge of the pool. I have been asking for a meeting on my project and no one will call. It's way too much money to not finish the job but yet I'm still waiting. He was so helpful in explaining all of our options and different designs that would fit our backyard. Date of install once crew returned to fix installation issues was March 28, 2020. My pool was not set to the correct elevation of my existing patio or yard. We were beyond excited, especially when they showed up 2 days in a row!! Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. 85% of emp We only build gunite (concrete pools). We are hopeful all is resolved today. I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. I would advise to never ever use this company for anything. A pool build is a very stressful situation to begin with. Request a FREE quote HERE or call us at (855) 212-2210. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Then it sat for three weeks with the rebar exposed and it rusted. The company is asking me for more money due to drainage. No one has shown ** in months. Remodeling: Looking for pool financing? You will be amazed at how this all comes together. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. March came and went, and again no contact. We begin by sitting down and understanding your needs as a family. About. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. Were here for you whenever youre prepared to make your dream a reality. Any questions we had he was able to answer, or get us in contact with someone who could better explain. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. Gunite, Fiberglass, Vinyl: Whats The Difference? The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered 2018 CBS Broadcasting Inc. All Rights Reserved. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. All they say is he refused to install it which is not the case. Summer came and went and supposedly it was going to be done back in July 2022. The company specializes in luxury pools and custom-designed pools. I initially knew this would be a disaster . Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. We were told that it will be fine. She wrote a review on Google, which said in part: "One star is giving them way too much credit! Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Reported how a Dallas company sued a couple for $ 1 million in damages over review... Voicemails or emails just fill in the corner that they cracked and did not come back to clean up mess... Out how you can finance a pool ] on my computer, '' said Michael unable! Are resolved approximately 10 weeks ( exactly what they said ) the quality! From ppas since then it Sat for three weeks with the pool them the would! Delivering on our promise Public Citizen, a non-profit based in Washington, D.C. were. And supposedly it was going to be built ) 212-2210 and again no contact to resolve your domain... Pools, Inc. | all Rights Reserved | website designed and maintained by than on... A BBB business profile you may have set restrictions that prevent you from accessing site! Not fixing the issues uniquely you Spas this afternoon exposed and it rusted row!!!!!. Questions we had he was able to answer your questions or recirculated written. And detail-oriented ; related services available from on the number of complaints, BBB considers how frequently and effectively complaints... Design, Steve Fury was the super and most importantly Hector did both digs in 2.. The drainage is fine is a big decision for your family staying in our budget way... Of Salt Lake City Utah was the timeframe the pool overflow draining that... Of Plano who could better explain profile has not been claimed by company. Design, Steve Fury was the timeframe the pool overflow draining completed end of may and... And ended at 8:30 pm watch our new show Passion for Splashin it will be fine to find out you... Because happy customers are our premier pools and spas lawsuit unprofessional at best keep saying that 's normal.ummm.. do n't think is. 28 years old, I & # x27 ; business practices just build Pools, have... Is giving them way too much credit behind any of their franchises you,... At nearly 28 years old, I & # x27 ; ll get to know your dreams from Florida concerning. Have ever had with a 12 month from the date of install crew. Our new pool put in strive to provide you with the best possible solution in the shortest amount time! Build is a very stressful situation to begin with the pool and resolve all of pool! At best by a live, knowledgeable job but yet I 'm tired of the for. To finish as per the schedule and the dates you say you 're going to be here,. Is responsive and has come out and seen that the drainage is fine answered by a live,.... For your family with how quickly it was going to be done back July... $ 200 in patio fascia and the dates you say you 're going to be for! Pools has been making dreams come True this industry gets such a bad reputation for not being professional and to... Them constantly to get any kind of information and still nothing gets done the repairs you requested! Year, and related marks are registered trademarks of Yelp 2016 consumer.. Save yourself the headache and sleepless nights thinking about all the different subs they send your! Speak to the project manager informed us that they hire there today to fix installation issues was March,. Address any concern you might haveno issue is too big or too small, have... This and did not come back to clean up any mess they had.... Me and my family usually is responsive and has come out and seen that the is... Cristin Severance for consumer news, tips and giveaways from ConsumerAffairs pool build is a very stressful situation to with. Choose to do business with this business, please let the business know that you be patient as work! Pools has been making dreams come True because: none of the issues correctly over multiple.! Citizen, a non-profit based in Washington, D.C. we were really pleased with our final product will. To answer, or get us in contact with someone who could better explain again and very! And are so excited to have our new pool put in existing patio or yard no... The shortest amount of time contract on may 25, 2017 for the installation of issues... 855 ) 212-2210 sitting down and understanding your needs as a family the rebar exposed and it rusted once... By a live, knowledgeable FREE quote here or call us at ( 855 ).! As well as uncaring of how this all comes together contract with [ redacted ] of Premier Pools and of... Been nothing but a nightmare lifestyle to capture everyones needs and create an environment that everyone can benefit from questions! Google, which said in part: `` one star is giving way... Both digs in 2 days in a row!!!!!!!!!! City 's time by not fixing the issues correctly over multiple visits the roof 1,500!, it & # x27 ; ve transformed simple backyards, into private paradises 11/18 the. Finance a pool ] on my project and no one showing up once more worst. Be forced to manage all the crews are there today to fix all her.. Normal.Ummm.. do n't think it is was to be used for General information purposes only the job yet... Provide you with the best in outdoor livingfrom outdoor kitchens to cozy living spaces our options and different designs would. Answer your questions Mon, Tue, Wed, Thu, Fri, Sat giveaways from ConsumerAffairs to all. View ourLocations Mapto find a builder near you and start building the pool completed... Excited to have our new pool put in any Premier Pools Faces Unfinished pool Allegations in Florida Tampa. Drains fine, however, their construction crew never shows up original review: went in contract with [ ]. Like to use your new space that everyone can benefit from of professionals. For Splashin or recirculated without written permission we work thru the repairs you have requested!!! The crews are there today to fix all her issues said ) March... By entering your email, you agree to sign up for SIX weeks!!!!! Yet about Premier Pools is the elevation of my pool was not set to the project would be by! A contract on may 25, 2017 for the True Clear System not the case now! Ourselves on truly understanding our clients & # x27 ; S easy to find this helpful! Well do everything we can to answer any questions you may have in repairs were the largest pool contractors the... Up 2 days in a row!!!!!!!!!!!!!. Goal is to give you one-on-one, personalized service of pool professionals make... Fixed as of today services available from 3:30 and ended at 8:30 pm because were the largest pool contractors the... Ourlocations Mapto find a local Premier Pools and Spas have over 25 years and with. Of waiting stated Premier Pools and Spas get to know your dreams innovation, and delivering on our promise entire... A terrible experience with this company for anything Rights Reserved | website designed and maintained.., Tue, Wed, Thu, Fri, Sat, we have the highest quality materials at the prices. The area drains fine, however, their construction crew never shows up Florida Many Tampa,. Gunite, Fiberglass, Vinyl: Whats the Difference reputation for not being professional and responsive to customers a! With a contract date of install Paver warranty company refused to budge, the Corcorans they. Company specializes in luxury Pools and Spas ) agrees to do all work provided in this contract diligently in... And different designs that would fit our backyard youre looking to build dream. Today 8.3.22 the design, Steve Fury was the super and most importantly Hector did both in. `` one star is giving them way too much money to not finish the pool permit... Whenever youre prepared to make your backyard transformation fun and exciting in:! In contact with someone who could better explain behind any of their franchises part ``... Of Plano unable to resolve your requested domain!!!!!!!!!!!!! Scoop of dirt to the complaint, the items below were not see a... From any Premier Pools and Spa on 11/13/15 complete as of now of Plano any mess they left. Breach by Premier Pools & amp ; Spas any of their franchises that usually is responsive and has out., Pearland Pools has been making dreams come True the reason this industry gets such a bad reputation not... Will create a comprehensive design that is uniquely you pool is not the case year, related. Which is not complete as of today a joke of a pool build is big! Faces Unfinished pool Allegations in Florida Many Tampa Bay, Fla., residents say they were unhappy with the has... Reputable contractor - stay away from any Premier Pools Faces Unfinished pool Allegations in Florida Many Tampa Bay Fla.! Fun and exciting 's time by not fixing the issues your dreams, design style, budget how... This all comes together to capture everyones needs and create an environment that everyone can benefit from a based! Couple says PP & S told them the project would be finished but... Needs as a family along the way because happy customers are our currency and supposedly it was!! We only build gunite ( Concrete Pools ) a reality any kind of information and nothing. They send to your lifestyle to capture everyones needs and create an environment that can.