Silestone maintenance is the same no matter where the surface is located in the home or how it is used. Matte finished stones have issues of grabbing and holding on to dirt and oils. Silestone is comprised of natural quartz crystals, with the remainder of raw ingredients being polyester resin, color agents, and antimicrobial protection, among other items. It's ridiculous. As soon as you wipe it again, the oil wipes off and there is the hidden scratch again. I was having my kitchen remodeled and selected Silestone for my counter. Because of its durability and low maintenance, it is a great solution for high traffic areas of the home. This complicates the project because of the unavailability of consistent stone color, style, and pattern inventory. I received a call back and he provided me a phone number to another distributor I called them and left a voice msg, guess what no return call. Choosing the best countertop option for your bathroom or kitchen is tough, particularly with kitchens. I was told that I would have to pay for 60% of the value of the new Silestone..I'd already paid $7000 so far for the Silestone that wasn't installed property, plus another $1000 for the cabinet refacing (within any countertops). The person that installed our Silestone Kitchen Counters claimed to be a Certified Silestone Installer but after 4 months of completing the work, we can not get a registration warranty number from the installer or any proof of purchase to have if we ever need to file a claim. To repair it or replace it. EASY FIX--find out who the manufacturer was for my Silestone. Advantages and Disadvantages. Gentle furniture polishes may be applied to increase the shine if desired, but be sure they do not contain the harsh chemicals that will damage the surface. Oehmsen..I'm surprised he hasn't returned my call ;-). Ready to join the 100,000+ homeowners matched with pros? Use a soft, natural cloth and a non-abrasive cleaning agent to protect the shiny surface. Also he removed all the facing on the bar (which wasn't really necessary) and told me that the refacing could be done after the install was completewell thats of course not true. The falling objects may cause scratches and cracks, requiring the replacement of the entire countertop to repair. Is it holding up okay ? Add about $400 for the price of a sink install, plus $250 for the cutout. Whatever cleaning product you use, thoroughly rinsing the product away when done will help preserve the life of the counter top. Silestone had to order from their somewhere in Italy or Israelthats when I called Silestone in TX for help. Theyre one of the cornerstones of your kitchens appearance, so theyll have a powerful impact on style and your homes value. Heres a good article from a designer who used Suede Lagoon and loved it. Unfortunately our website pops up on search engines, usually on the first page, so we receive correspondence relating to companies other than ours that sell Silestone. Heres how to know if its the right choice for your home. I met with the Clearstone rep in Dallas and his sample stone looks fine. Silestone Problems by: Anonymous I have stellar night silestone, which is the jet black with silver flecks. If you want more tips for your renovation or another project, check out more articles on our home improvement blog. As you have seen, while Silestone has its weaknesses, there are several ways you can go around them. Choosing the right countertop with all of the alternatives on the market, like marble and granite is a challenge, but when comparing features like staining and scratches, silestone fares well. The wall is perfectly square and flat--they used too much glue and didn't hold the Silestone long enough to sit. It does, however, mean that you need to invest in an installer who knows how to handle Silestone. Chips and pieces are coming off. The same color tones may be selected with variances in the texture and finishes to distinguish the wall from the countertop to the floor. I honestly would NEVER recommend Silestone for anyone. If you need to increase the shine, apply gentle furniture polishes. Countertop Fabricator Health Issue - Human Face to The Problem A former stonemason has become the face of how dusty mismanaged workplaces adversely affect the lives of its employees. Check out thisSilestone slideshowvideo below: Silestone colors are uniform, connecting large areas in the kitchen with the same color, style, and texture. Silestone reviews & complaints 19 complaints 5 resolved 14 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Contacts Resolved "failure to honor warranty" Resolved "failure to install" Resolved "overcharging and dishonest business practice" Resolved "does not honor warranty against defects!" I guess I was a Silestone customerdon't really know for sure anymore. I had no idea that this company had supported Mr. Smith credit line for the Silestone. A bull nose edge is completely finished round. If necessary, scrubbing with a non-abrasive sponge, such as a non-scratch Scotch Brite pad is recommended. First I will state that is certainly not the way that we do business, and have never received a verbal or written concern to our company based in Atlanta, Georgia. I am putting these pictures on social media, and, because it's in my newly built house - EVERY single contractor from the plumber to the building contractor and even our painter is aware of Stilestones decision and agree that these tops are hideous! Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Powder room - no backsplash blue walls UPDATE #2. I am considering Silestone quartz countertop for my kitchen and my preferred finish is suede, but I am not sure about it's practical features. Mr. Oehmsen is correct in his ascertain that their is no record of material purchased from his company. We have never received any monies from Mr. Evatt to our firm, nor do we show we ever fabricated Mr. Evatt's previous Silestone work. They sent their rep in with various cleaners and still nothing was remedied. When that happens, its rare to be able to repair the countertop well. Only, 3 years old and i have reached out to Cosentino(parent to Silestone product) twice for chips and cracks. The available finishes to complement the quartz countertop colors are polished texture, suede texture, or volcano texture. How Can You Save On Energy Bills In 2023? Very pretty treatment for Silestone kitchen countertops, consider a veined style for maximum brightness. helps you in the process of remodeling your home. " To do this best, size, color, and style preferences must be determined. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. Want to see more Trends in Kitchen Remodeling, take a look at thisarticle we wrote. All roads lead to Rome and same local person at the end says NOOOOOOOOOOO. The installer said not to worry about the initial chip in Silestone Stone Systems of Atlanta - www.silestoneofatlanta.com Nonetheless, when I talked to the corporate office, they told me that Mr. Smith manufactured all his material out of Stone Systems. I've also received some support from a countertop installer in Madison, AL who told me the installer just didn't know what he was doing and he would testify to the bad install..guess CSI doesn't mean much to Silestone. Silestone is the only brand that incorporates antibacterial protection system in its composition. The countertop has a ten year warranty . The suede texture is a matte finish with a soft touch while retaining color consistency throughout the surface. Our 8 month old suede Silestone Calacutta Gold countertops are ruined already and Cosintino refuses to acknowledge the problem. The problem is that the standard edge that came with the countertops is abrasive enough that it is actually putting holes in all of my wife's tops. Keep in mind the preventative measure reviewed in the article to keep your countertops shiny, unless made of a quartz matte finish, and new. Silestone, on the other hand, is not porous. We obtain an efficient protection of the material that prevents the proliferation of bacteria. Was it a company in AL, TN? Heat Resistant. First, apply a filler compound. This makes it very durable and scratch resistant It's bound to find designers taste and will get attention soon enough. Silestone of Atlanta. New, modern, and contemporary are the best types of kitchens to use Silestone. I wanted to comment on the complaints here. Silestone Helix Counter top was installed in February of 2019. However, we found a defect in the stone (chip) within six months and now we have two cracks and a seam that is easily noted. Long Story. Share your photos and videos with others to prove the truth of your words. I'd stear clear. This is apparently the second time Mr. Smith has put this company in a bad position. After we became aware that ACC had taken monies from consumers in three different states we took action immediately. As for Matt finish or honing Quartz that will void the warranty and your tops will be a nightmare to keep clean. If you live in areas with hard water, its common for deposits shaped like the bottoms of dishes to appear on your surfaces. How to Get Super Glue off a Quartz Countertop, How to Restore a Dulling Granite Countertop, Copyright 2023 Leaf Group Ltd. / Leaf Group Lifestyle, All Rights Reserved. A quick search of threads will lead you to lots of unsatisfied customers. I know that Adams Homes won't use Silestone..had a discussion with my builder here in AL. Prefab. CLARIFICATION: This is almost funny. If the radon levels are high enough or if youre exposed for long enough, it increases your risk for cancer. These options are sure to fit in any of your style preferences, even transitional kitchens. This complaint was posted by a verified customer. We did not apply force or heat to achieve such a result. High impact resistance Highly resistant to daily impacts. Silestone is a manufactured material made from natural quartz crystals that is used to make countertops, sinks, floors, shower trays, and wall cladding for bathroom and kitchen remodeling. Cannot recommend Silestone! I never even knew Stone Systems existed as a company. Our kitchen remodel by Lowe's included a silestone quartz stellar snow countertop installed October 2020. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. We have searched online, and numerous other claims have been filed by other homeowners who complain about countertops cracking in a couple of years and Consentino denying claims. The plan was to fit pieces for the extension which he measured I believe in July 09. With Silestone, though, that is unlikely. A high traffic area kitchen is not the same as a showcase kitchen that is used once a week or for special occasions. The polished in my selection was not glaringly shiny. While much of the article has focused on the treatment of Silestone in kitchens and on countertops specifically, Silestone can be used in other areas of the house like the bathroom and mudroom. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. I have read lots of mixed reviews regarding the suede finish. Or give my money back. 5 Reasons Why Toronto Is the Perfect Place to Start with Green Wall Design. The most common complaints center on it making the stone look plastic and sometimes slightly darkening (greying) the stone. If you have a silestone fabricator in your area they should offer Dekton this is a new product that has a texture and is extremely durable. Advantage: Granite Countertop. Daily use and wear will not scratch Silestone. 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